Terms of Service

Effective Date: January 1, 2025

Welcome to LedgerCompass, the full-service accounting and tax consulting hub. These Terms of Service govern your access to and use of our services, information products, and physical goods.

1. Acceptance of Terms

By engaging with our services, purchasing our information products, or ordering physical goods, you agree to comply with these terms in full.

2. Description of Services

LedgerCompass offers comprehensive accounting and tax consulting, including bookkeeping support, tax preparation, advisory sessions, and related administrative assistance.

3. Information Products

Our information products include digital guides, e-books, webinars, and online training modules designed to enhance your understanding of accounting principles and tax regulations.

4. Physical Goods

Physical goods consist of printed manuals, branded stationery, and training kits. Availability may vary based on stock levels.

5. Fees and Payment Terms

All fees are due in full before service delivery or product dispatch unless otherwise agreed in writing. Accepted payment methods are credit card, e-transfer, and cheques.

6. Cancellations and Scheduling

Service engagements may be rescheduled without charge up to 48 hours before the agreed start time. Cancellations made less than 24 hours before the scheduled session will incur an administrative fee equivalent to 20% of the service fee.

7. Refund Policy

Services: If you believe a service has not been delivered as described, you may request a reimbursement by contacting us within 7 business days of the service date. Approved reimbursements will be processed within 14 business days. Alternatively, you may request to apply any eligible amount as a credit toward future sessions.

Information Products: Digital materials may be eligible for a reimbursement if you make a request within 7 business days of purchase and confirm you have not downloaded or accessed more than 10% of the content. Approved reimbursements will be processed within 14 business days.

Physical Goods: You may ship items back to us in original condition within 30 days of delivery. The purchaser is responsible for shipping costs. Upon receipt and inspection, we will issue a reimbursement of the purchase amount within 14 business days.

Non-Refundable Services: Certain one-time fixed-fee engagements, such as expedited tax filing support, are not eligible for reimbursement due to the allocation of dedicated resources. Please schedule such services carefully.

8. Limitation of Liability

To the extent permitted by law, LedgerCompass and its affiliates are not liable for any special, incidental, or consequential damages arising from your use of our services or products.

9. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by posting the revised terms on our website.

10. Contact Information

For questions or concerns regarding these terms, please visit our Contact Us page or write to us at:

290 Bremner Boulevard, Toronto, Ontario M5V 3L9, Canada

Phone: +14163936138

Business ID: 487584660